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Frequently Asked Questions

Answers to Frequently Asked Questions

1- Pick up and Delivery Questions

When will my order be delivered?

You have a choice between morning and afternoon delivery windows. Deliveries can be scheduled as early as a day in advance. We deliver Monday through Saturday, seasonal and weather permitting.
Please contact us for questions or assistance.


Do I have to be home when my topsoil, mulch, compost or fill is delivered?

No, you do not have to be at the delivery location. We will drop your order on the driveway approach.


Can you deliver my order off the road, such as right into my back yard, job site, etc?

Custom Topsoil's responsibility ends at the curb.

Our drivers are only permitted to drive off the roads if the following considerations are met:
  • The property owner or agent must certify that the owner or agent will accept full responsibility for any damage that may result to their property or to adjoining properties.
  • The owner must also certify that the property being driven over is theirs.
  • Any damage to Custom Topsoil trucks resulting from driving off the roads is the responsibility of, and must be paid for by the owner (customer) or agent.
  • Please also note that any and all costs associated with the detention of CTS vehicles as well as a fee of $125 per hour will be assessed to owner or agent (e.g. contractor).


2- Payment Questions

What payment methods do you accept?

Custom Topsoil accepts all major credit cards (e.g. MasterCard, Visa, Discover and American Express), cash, as well as company and personal checks.

General Obligations Law. Section 11-104
WARNING: bad checks mean stiff penalties. You can now be sued for the face value of the bad check plus two (2) times the amount of the check up to $750.00.


3- General Questions

How do I determine how many cubic yards of topsoil, mulch, compost or fill I need?

You can determine how many cubic yards of topsoil, mulch, compost or fill that you need by using our convenient online calculators.

If you prefer manual calculation, the formula for calculating cubic yardage is as follows:
  • First, calculate the area, in feet, to be covered. For example, a rectangle 12' wide x 14' long has an area of 168 square feet (12 multiplied by 14).
    • To calculate the area of a circle, multiply pi (3.1416) by the square of the radius of the circle. For example, a circle with a 10' radius has an area of 314.16 square feet (3.1416 multiplied by 102, or 3.1416 multiplied by (10 multiplied by 10)).
    • To calculate the area of a triangle, multiply 1/2 by the length of the base by the length of the height. For example, a triangle 12' wide by 14' long has an area of 84 square feet (0.5 multiplied by 12 multiplied by 14).
  • Second, calculate the depth, in inches, to be covered, then convert inches to feet. For example, a  6" fill depth equals 0.5 feet (6 divided by 12).
  • Third, calculate the cubic feet by multiplying the area, in feet, that you calculated in step one by the depth, in feet, calculated in step two. For example, a rectangle 12' wide x 14' long at 6" deep (or 0.5 feet) equals 84 cubic feet (12 multiplied by 14 multiplied by 0.5).
  • Fourth, convert cubic feet into yards. There are 27 cubic feet in one cubic yard (3' x 3' x 3'), so divide the number of cubic feet by 27. Using our example above of 84 cubic feet, dividing by 27 equals 3.11 cubic yards.
  • Save some work, use our online calculators!

Remember to account for settling. For example 1/3 of the amount will settle.


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